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Engagement Manager

Full-time

NYC

Department

Customer Success

Compensation
  • Offers Equity
  • Offers Bonus
  • Health Benefits

    • Meridian is on a mission to make every business discoverable & transact-able in an AI native world.

    How to Apply

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    Interested in learning more about what it's like to build Meridian with us? We'd love to talk. Email our founders Alex & Zack directly at careers@trymeridian.com.

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    As an Engagement Manager, you’ll be the strategic partner for our clients by driving adoption, shaping product value, and scaling success in an AI-native context.

    What You’ll Do

  • Onboard new clients, guiding them through implementation and value realization.
  • Serve as the point of contact for escalation, support, and best practices.
  • Analyze client usage, uncover opportunities for value expansion and upsell.
  • Collaborate with product and engineering to relay feedback and influence roadmap.
  • Drive renewal and growth through relationship building and strategic roadmap alignment.

    • Who You Are

  • 3+ years in customer success, account management, consulting, or implementation roles.
  • Comfortable with data and analytics; able to derive insights and make recommendations.
  • Excellent communicator who simplifies complex ideas.
  • Strong organizational skills; able to manage multiple stakeholders and timelines.
  • Empathetic with a growth mindset. Thrives in early-stage environments.